Gainsborough Care Home in Swanage rated as ‘Good’ by regulator

To the delight of the team at Gainsborough Care Home, the Care Quality Commission (CQC), has moved it from the grading ‘Requires Improvement’ to ‘Good’, following a recent inspection.

The home in Ulwell Road, run by independent care provider Agincare, provides high quality residential, respite and dementia care for people aged 65 or over.


The inspection came without warning

The CQC inspection, which came without warning, was carried out by an inspector and an ‘expert by experience’ on Friday 15th October 2021.

They rated the care home as ‘Good’ for running a safe service and for being well-led, as well as giving it an overall rating of ‘Good’. At the previous inspection in October 2020 it had been graded as ‘Requires Improvement’.

Gainsborough Care home
Gainsborough Care home

“People felt safe and happy

This time, inspectors reported:

“The registered manager had brought stability to the home and greater managerial oversight. People, relatives, staff and professionals were unanimous in their praise for the registered manager, seeing them as proactive, receptive and keen to encourage all to contribute ideas to drive further improvement.

“People felt safe and happy living at Gainsborough Care Home. People were supported by staff who understood how to keep them safe from harm or abuse and knew their responsibility to raise concerns if they were to witness poor or abusive practice.

“People and their relatives told us they felt there were sufficient staff to meet people’s needs in a timely and person-centred way. Our observations confirmed this.”

Gathered feedback from the local authority and professionals

In coming to their conclusions, they gathered feedback from the local authority and professionals who work with the home, and also reviewed care, medication and personnel records, plus other information related to management of the home.

They spoke with residents and relatives about their experience of care provided at the home, as well as interviewing team members and the registered manager.

The report included many positive comments from residents and relatives about the staff which included:

“Fantastic. They (the staff) are very forthcoming, and I don’t feel alone because of their help.”

“Easy going, but not lax, they are very approachable.”

A staff member commented:

“(The registered manager) is fantastic, the best manager I’ve had. I can’t ask for better than our management team.”

Gainsborough Care Home in Swanage - Registered Manager Louise
Gainsborough Care Home

“I’m very proud of the team

Registered manager Louise Van Dorn said:

“We are all delighted that the Care Quality Commission has rated Gainsborough Care Home as ‘Good’.

“I’m very proud of the team, the ‘Good’ rating is a testament to their hard work and the incredible community that we, our residents and their loved ones have built together at Gainsborough Care Home.

“I’m particularly pleased with the positive comments from residents and their families about how they feel about our home, because supporting them with high quality care is ultimately what we are here for. “

Recruiting people for a wide variety of roles

Louise and the team at Gainsborough Care Home are now recruiting people for a wide variety of roles, offering flexible working patterns with full-time and part-time roles.

The care provider, Agincare, says that as well as offering competitive pay, £500 welcome bonus, free training, and other benefits, there’s also the job satisfaction of making a valuable difference to those who need care and support.

Further information

Anyone interested in the roles can find out more and apply via its website

The full inspection report is published on the CQC website

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